Our Team
Dayana Romero is a Qualified Mediator with the ADRIO/ADRIC and Registered Psychotherapist with the College of Registered Psychotherapists of Ontario, bringing over 17 years of experience to the fields of high-stakes conflict resolution and mental health. She specializes in navigating the complex intersection of legal obligations and human emotion, providing a neutral, patient-centered lens to every dispute.
Academic Excellence & Specialized Training
- Dayana’s practice is built upon a robust academic foundation and a commitment to continuous specialized education:
- Master of Arts in Counseling Psychology from Yorkville University.
- Postgraduate Diploma in Forensic Psychology & Criminal Investigation from the University of Liverpool.
- Bachelor’s in Counseling from Canada Christian College.
- Mediation & Dispute Resolution and Family Mediation Diplomas from Herzing College.
- This extensive training enables her to utilize a diverse range of evidence-based modalities for conflict resolution.
As a bilingual mediator at Step Mediation, Dayana facilitates resolutions for individuals and families in both English and Spanish in her private practice. She currently serves as a Primary Independent Complaint Facilitator for Ontario Health at Home, where she mediates intricate disputes between patients, caregivers, and service providers. Her practice is rooted in the principles of natural justice, ensuring every party is heard while maintaining rigorous adherence to Ontario’s health and long-term care legislation, including the Connecting Care Act and the Health Care Consent Act.
Areas of Expertise
Dayana’s unique background in Forensic Psychology and various therapeutic modalities allows her to handle sensitive domestic and civil cases with a level of psychological insight few mediators possess. Her expertise is further bolstered by her experience as a Clinical Specialist, auditing international drug trials to ensure data accuracy and protocol adherence a testament to her meticulous attention to detail and professional scrutiny.
Her mediation services include:
- Family & Divorce Mediation: Crafting sustainable separation agreements, co-parenting plans, and detailed financial equalization.
- Relationship Contracts: Facilitating the negotiation of pre-nuptial, post-nuptial, and cohabitation agreements.
- Complex Civil Disputes: Resolving high-volume caseloads subject to intense professional and legal oversight.
- Cross-Cultural Mediation: Delivering culturally sensitive services with specialized experience in Indigenous Cultural Competency, particularly in supporting families and survivors within a framework of reconciliation.
- A Specialized Approach to Conflict
As a Qualified Mediator, Dayana integrates the Gottman Method for couples with advanced negotiation skills from Windsor Law School. This dual-lens approach ensures that whether she is mediating a medical-legal obligation or a family transition, the process is both legally sound and emotionally intelligent.
Whether working with religious or non-religious clients, Dayana is committed to building sustainable, neutral agreements that allow all parties to move forward with clarity and dignity.
Moira Wallace is the founder of Wallace Law, the source for small and medium-sized businesses to receive mobile, virtual and in-house legal services, not previously available to smaller businesses. Moira helps companies understand and manage legal issues that affect businesses of any size. With over 15 years of experience as a corporate in-house lawyer, she has a proven track record of providing practical legal advice that adds value and profitability to her clients’ bottom line. She is not a typical lawyer who bills for every minute or piece of advice, but rather gives her clients a sense of security in having a lawyer who understands their business needs and goals. Moira loves to find the loopholes in documents that will help her clients. That’s why she is the Chief Loophole Advisor. Moira is also a Notary Public and Commissioner of Oaths.
Professional Profile
Robin Dhaliwal is a Registered Psychotherapist, Qualified Mediator (ADRIO/ADRIC), and Divorce & Separation Coach with over 16 years of experience in mental health and dispute resolution. She provides a structured and impartial mediation process for individuals, couples, families, and professionals navigating complex and emotionally charged conflicts. As a South Asian practitioner, she brings a culturally informed and sensitive lens to mediation, understanding the nuanced ways culture, family expectations, and community dynamics shape conflict. She offers services in English, Punjabi, Hindi, and Urdu, allowing clients to engage in a way that feels most comfortable and understood. Her approach integrates psychological expertise with a strong foundation in mediation, guiding clients toward fair, practical, and durable outcomes that promote clarity, resolution, and forward movement.
Academic Credentials & Professional Affiliations
– Master of Science (M.Sc.) in Mental Health Counseling, Niagara University
– Registered Psychotherapist (RP), College of Registered Psychotherapists of Ontario
– Qualified Mediator (ADRIO/ADRIC)
– Certified Divorce & Separation Coach (IAP College)
Specialized Training & Clinical Experience
Robin Dhaliwal has over 16 years of experience in counselling, psychotherapy, psychological assessment, and mediation. She has extensive experience facilitating mediation across family, workplace, civil, and culturally complex matters. Her work is grounded in a trauma-informed, culturally responsive, and client-centered approach, integrating clinical expertise with structured mediation practices to support individuals, couples, families, and professionals through complex and emotionally charged situations.
Areas of Practice
Robin specializes in supporting high-conflict situations, communication breakdowns, and emotionally complex dynamics. She works with diverse populations and brings particular cultural competence in working with South Asian individuals and families. Her approach focuses on creating clarity, reducing conflict, and supporting respectful, solution-focused outcomes.
Scope of Mediation Services
Separation and Divorce Mediation
Supports couples in navigating financial, property, and decision-making aspects of separation with a focus on fair and sustainable agreements.
Parenting Plans & Co-Parenting Arrangements
Helps parents develop structured, child-focused plans including schedules, responsibilities, and communication strategies.
Child & Spousal Support Discussions
Facilitates balanced discussions to reach fair financial arrangements based on each party’s circumstances.
Family Conflict & Communication Challenges
Supports families in improving communication, resolving misunderstandings, and establishing healthy boundaries.
Relationship & Couples Disputes
Provides a structured space to address ongoing disagreements and strengthen communication or clarify next steps.
Pre-Marital & Pre-Cohabitation Discussions
Guides couples through proactive conversations around expectations, finances, and future planning.
Civil Disputes
Assists in resolving conflicts such as neighbour, business, or contractual disputes with practical, mutually acceptable solutions.
Workplace Mediation & Conflict Resolution
Supports employees, employers, and teams in resolving interpersonal issues, improving communication, and restoring professional relationships.
Elder Mediation
Supports families in navigating issues related to aging, caregiving, decision-making, and family roles with sensitivity and respect.
Intergenerational Mediation
Helps bridge communication and resolve conflicts between different generations within families, addressing cultural values and expectations.
Culturally Sensitive Family Matters
Provides culturally informed mediation that respects traditions, values, and family dynamics.
Ongoing Conflict Resolution & Decision-Making
Offers continued support for recurring disputes and shared decision-making processes.
Robin Dhaliwal provides mediation services virtually across Ontario and in person in Hamilton and Ancaster. She is committed to guiding clients through conflict with professionalism, empathy, and structure, helping them move forward with clarity and confidence.
Our team brings over 60 years of combined legal and clinical expertise to every mediation. By integrating almost 30 years of legal practice with 30 years of therapeutic experience combined, we offer bilingual services and a uniquely balanced environment where every party feels heard and empowered. Get to know our professionals and discover the capable, trustworthy hands ready to guide your next step
