STEP MEDIATION & CONSULTING, INC is committed to providing an accessible website and digital experience for people of all abilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation.
Our Commitment to Accessibility
STEP MEDIATION & CONSULTING, INC is committed to ensuring that its website, online services, and digital content are accessible to people with disabilities and provide a barrier‑free experience for clients, visitors, and members of the public.
The organization strives to create and maintain an inclusive online environment where everyone can access information, programs, and services in a manner that respects dignity, independence, integration, and equal opportunity.
Accessibility Standards and Conformance Target
The STEP MEDIATION & CONSULTING, INC website is designed and developed with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as referenced in the AODA’s Information and Communications Standards.
This conformance target applies to public‑facing web pages and web content under our control created on or after January 1, 2012, excluding requirements for live captions and pre‑recorded audio descriptions, as permitted by AODA.
Feedback and Contact Information
Feedback about the accessibility of our website and digital services is welcomed and helps identify and remove barriers.
If you experience any difficulty accessing information on this website, wish to report an accessibility barrier, or require support, you can contact STEP MEDIATION & CONSULTING, INC using the following methods:
- Email: paulette@stepmediators.com
- Telephone: (289) 246-1190
Upon request, STEP MEDIATION & CONSULTING, INC will arrange for accessible formats and communication supports for providing feedback and for receiving responses, in consultation with the person making the request and in a manner that takes into account their accessibility needs.
Accessible Formats and AODA Documents
STEP MEDIATION & CONSULTING, INC will provide, or arrange to provide, accessible formats and communication supports for all information and communications under its control, including this Accessibility Statement and other documents required by the AODA, upon request.
When a person with a disability requests an accessible format or communication support, the organization will:
- Consult with the person to determine a suitable accessible format or communication support.
- Provide the information in a timely manner and at a cost that is no more than the regular charge to other persons.
Ongoing Improvement
STEP MEDIATION & CONSULTING, INC is committed to the ongoing review and improvement of its website and digital content to enhance accessibility and comply with evolving accessibility standards and legal requirements in Ontario.
As technology and best practices develop, the organization will continue to update its digital platforms and internal processes to better identify, prevent, and remove accessibility barriers.
Separation comes with uncertainty, big emotions and a long list of decisions. Whether you are seeking family mediation in Hamilton, virtual mediation anywhere in Ontario or child-custody mediation that keeps your children’s needs at the centre, you deserve clear answers. This FAQ was created to guide you through the most common concerns, from confidentiality to process details, so you can move forward with confidence.
Separation comes with uncertainty, big emotions and a long list of decisions. Whether you are seeking family mediation in Hamilton, virtual mediation anywhere in Ontario or child-custody mediation that keeps your children’s needs at the centre, you deserve clear answers. This FAQ was created to guide you through the most common concerns, from confidentiality to process details, so you can move forward with confidence.
