Last updated: March 20, 2026
At STEP Mediation & Consulting, Inc. (“Step Mediation”), we value your trust and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website, contact forms, or booking a consultation, you agree to the terms below.
Information We Collect
We collect only the information necessary to provide our mediation and consulting services:
- Information you provide: Your name, contact details, and any information you share during consultations or through our forms.
- Service and case information: Case notes, documents, and communications needed to manage mediation files through ADR Notable.
- Consultation and scheduling data: Details collected via JaneApp when you book a free consultation.
- Payment information: Processed securely through ADR Notable.
- Automatically collected data: IP address, browser type, and analytics cookies that help us improve the website.
How We Use Your Information
We use personal information to:
- Schedule and manage consultations through JaneApp.
- Handle case management, secure documentation, and payments via ADR Notable.
- Communicate with you about services, questions, or updates.
- Maintain accurate records and fulfill legal or professional obligations.
- Improve our services and website functionality.
We do not sell, rent, or trade personal information.
How Information Is Shared
Your information is only shared when necessary to deliver our services:
- JaneApp — for booking and managing free consultations.
- ADR Notable — for secure case file management, documentation, and payment processing.
- Professional service providers (e.g., legal, accounting, or IT partners) who assist in running our operations and are bound by confidentiality obligations.
- As required by law, regulation, or court order.
Some of these service providers may process data outside of Canada, but all must comply with privacy protections equivalent to PIPEDA standards.
Your Consent and Choices
By using our website or booking a consultation, you give meaningful consent for data collection, use, and storage as described here.
You can withdraw consent or opt out of communications anytime by contacting us at paulette@stepmediators.com.
Note that withdrawing consent may affect our ability to deliver certain services.
Security and Data Retention
We use industry‑standard safeguards—secure servers, encryption, and access controls—to protect your data from unauthorized access or misuse.
Personal data is retained only as long as needed for service delivery, recordkeeping, or legal compliance. After that, it is securely deleted or anonymized.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask for corrections if any data is inaccurate or incomplete.
- Request deletion where permissible under law.
Please send privacy requests to our Privacy Officer below.
Contact Us
Privacy Officer: Paulette Romero
Email: paulette@stepmediators.com
STEP Mediation & Consulting, Inc. – Ontario, Canada
We will respond to all privacy‑related inquiries within 30 days.
Policy Updates
This policy may be updated periodically to reflect changes in our practices or privacy laws. Any modifications will appear on this page with a new “Last updated” date
Separation comes with uncertainty, big emotions and a long list of decisions. Whether you are seeking family mediation in Hamilton, virtual mediation anywhere in Ontario or child-custody mediation that keeps your children’s needs at the centre, you deserve clear answers. This FAQ was created to guide you through the most common concerns, from confidentiality to process details, so you can move forward with confidence.
Separation comes with uncertainty, big emotions and a long list of decisions. Whether you are seeking family mediation in Hamilton, virtual mediation anywhere in Ontario or child-custody mediation that keeps your children’s needs at the centre, you deserve clear answers. This FAQ was created to guide you through the most common concerns, from confidentiality to process details, so you can move forward with confidence.
